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How do people expect me to manage a return of a laptop if they throw away the original package it was in that also had shipment information on it?

Someone please help me beat some sense into my customers... I can't. I need alcohol.
How do people expect me to manage a return of a laptop if they throw away the original package it was in that also had shipment information on it? Someone please help me beat some sense into my customers... I can't. I need alcohol.
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